FAQ
1. Can I cancel my order?
Yes, you can cancel your order as long as it has not yet been shipped. Please contact us by email to cancel your order.
2. Can I change my order?
Yes, you can change your order as long as it has not yet been shipped. Please contact us by email or telephone to change your order.
3. What is the shipping time for my order?
The shipping of your order depends on the product you ordered. Estimated shipping time is listed on the product page. Please note that delivery of personalized products may take longer.
4. Can I track my order?
Yes, once your order ships you will receive a shipping confirmation with a tracking number. This allows you to track the status of your order on the shipping company's website.
5. What should I do if my order is damaged or incomplete?
If your order is damaged or incomplete, please contact us immediately by email. We will do our best to resolve the problem as quickly as possible and ship a replacement product if necessary. and the product meets the return conditions. (unfortunately, personalized products cannot be returned. The reason for this is that personalized items are made especially for you and therefore cannot be resold)
6. Can I return my order?
Yes, you have the right to return your order within 14 days of receipt. Please contact us by email for this. (For more information about returns click here)
7. What should I do if I have received a wrong product?
If you have accidentally received an incorrect product, please contact us immediately by email. We will do our best to solve the problem as quickly as possible and send the correct product to you.
8. What should I do if I have not received my order?
If you have not received your order within the limited shipping period, please contact us by email. We will check the status of your order and inform you as best as possible about the delivery.
9. Can I change my order after it has been shipped?
No, it is not possible to change your order once it has been shipped. If you would like to make a change, please contact us immediately and we will do our best to assist you.